FAQ

How long does delivery take?
Most orders arrive within 8–13 business days.

Do you offer free shipping?
Yes. Shipping is free on all orders.

Where do you ship?
Spain, United Kingdom, Ireland, and the United States.

What if my item arrives damaged?
Contact us within 48 hours with photos of the item and packaging. We’ll arrange a replacement or refund.

Can I return cushions or sofa covers?
Yes, as long as they are unused and returned within 30 days.

Who pays for return shipping?
Customers pay return shipping unless the item is defective, damaged, or incorrect.

When will I receive my refund?
Refunds are processed within 7 business days after inspection.

Can I cancel my order?
Yes, if the order has not yet shipped.

How do I track my order?
Tracking details are emailed once your order is dispatched.

Do you have a physical store?
No. Illyre operates exclusively online.

Which payment methods are accepted?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay.

Is checkout secure?
Yes. All payments are SSL-encrypted and securely processed.

How can I contact you?
📧 info@illyre.com
Response time: 1–2 business days

Illyre

Phone: +44 7903 277250

Address: Punchbowl Centre Elija Zammit Street, San Ġiljan, STJ 3154, Malta

Email: info@illyre.com

Do you have questions or need support?
Please contact us. We guarantee a response to all questions or special requests within 24 hours.

Support:
Phone and Live Chat Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)